Our Packaging
We use high quality vinyl mailers with additional cardboard stiffeners for extra protection.
Each item is packed with great care to try and make sure your order arrives safely.
Pre-orders
Please note that for any pre-order items will not be shipped until the stock is made available to us and will only be shipped on or shortly after the pre-order item release date.
If you’ve checked out with a combination of pre-orders and normal release items and you simply can’t wait any longer for your vinyl to arrive then contact us for further advice. We will be able to release items early only after receiving a second payment for the postage payable to ship those items.
If you want to avoid the situation of waiting too long to receive your items, just choose and checkout your items separately – this way items will be shipped immediately as soon as they’re released.
Shipping Info
Please note we can only offer one delivery option as part of the Bandcamp checkout system. We have therefore chosen to use the cheapest method available for your area;
UK Post will be dispatched as ‘Royal Mail First Class’.
International mail will be dispatched as ‘Royal Mail International Standard’.
Please note that as these are standard, non-tracked postage methods with no insurance, we cannot locate the item once it has left our facility, nor can we be responsible for the item whilst in transit.
If you are looking for a tracked postal service or one requiring a signature, please contact us after placing your order to arrange an upgrade to your service. We will check the total weight of your order and then request payment for any additional postage amount required to modify your delivery method. Payment is accepted only via PayPal to our account.
Orders are dispatched Monday to Friday excluding bank and store holiday periods. When all items in your cart are available to be shipped, your order will be dispatched within 2 working days of us receiving cleared payment for your order.
Delivery Times
Expected delivery timescales
UK – standard Royal Mail 1st class (1-3 days)
Europe: Royal Mail International Standard (7 – 28 days)
US: Royal Mail International Standard (7-28 days)
Rest of World: Royal Mail International Standard (7 days – 6 Weeks)
Please note that due to the current situation regarding the Covid-19 pandemic, some items shipped overseas make take longer than expected.
Returns
We offer a returns policy on all physical items returned in re-saleable condition within 14 days. Contact us at village-live@hotmail.com and quote your order number.
The customer is responsible for the cost of return shipping.
Damaged Items
We cannot take responsibility for damages incurred in transit such as broken records. If you experience this please contact us and we will try our best and resolve the issue.
Missing Packages
For deliveries outside of the UK, Royal Mail does not consider an item lost until 28 days after the expected delivery date.
Due to customs and postal delays beyond our control please allow up to 28 days for delivery before contacting us for lost packages. Please note that any items that are dispatched using 1st class unregistered mail are not insured whilst in transit. If you experience any issues relating to lost or delayed mail items, please get in touch with us so that we can investigate further.
If as a result of customer error (for example not inputting a valid delivery address or collecting your package from your local postal office) which later causes the item to not be delivered and subsequently returned to us we can offer to:
1) Offer to re-ship the item again following payment of the appropriate shipping charge.
2) Offer to refund the cost of the items orders less the cost of the shipping charge and less applicable merchant processor fees.
Please note that the following options do not apply if the item/s experience damage whilst in transit.
For this reason, we strongly advise checking your delivery address after placing your order. If you suspect that the address has not been supplied to us correctly you must contact us immediately.
We ask that you allow up to 14 days for UK customers and 28 days for outside of the UK, from the date of dispatch (not order date), before we assume an item has been lost in the post. Please note that in light of the current situation regarding the Covid-19 pandemic, delivery times may be even longer than usual.
We will also be sure to notify you if your order is returned to us for any reason.
